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Concept Eye ClinicConcept Eye Clinic
  • Home
  • Information
    • Who we are
    • Covid Policy
    • Zeiss Lenses
    • Lense offers
  • Our Practices
    • Gosforth
    • Tynemouth
    • JH Wilson Melrose
    • Bridgwater
  • The Concept Blog
  • Contact Us
  • Book Now

Your privacy
At the Concept Eye Clinic Group we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

Collection of your Personal Information
In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.

How we use this information
The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products/services.

How and when we may share your Personal Information
Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold
You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

Updating your communication preferences
You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages.

Use of Cookies
A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.

Privacy Policy Updates
We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.

Contacting us
You can reach Concept Eye Clinic Ltd by email: info@concepteyeclinic.com or by post at 110-112 Shields Road, Newcastle upon Tyne, NE6 1DS

  • Outstanding is a high accolade but a thoroughly well deserved one for Sam, Ross and the team at Concept Eye clinic in Tynemouth. The personal care and attention I have received has been excellent as I have come to expect over the last couple of years as a client. My eye health and care is obviously of the utmost importance and the professional advice I have received has been excellent. As a professional model aesthetics as well as functionality are extremely important for my work the choice of designer frames is excellent as was Sam’s advice when it came to choosing new frames. Tom Ford again!! Thanks again for your help. Highly recommended.

    Tim Storer-Hicks
  • I had a Blephex treatment today for drier than normal eyes and can highly recommend it. The lady who carried out the treatment fully explained why eyes become dry and gritty and what the treatment entailed. I was a bit nervous but she put me at ease. It only took 20 minutes, didn’t hurt at all and after the treatment my eyes felt rejuvenated and moistened. I was given great advice about caring for my eyes and also given eye drops and an eye mask to continue keeping my eyes healthy. If you are a sufferer then It is worth giving it a try.

    Denise Murphy
  • The service as always at Concept Gosforth was excellent. The staff are so helpful and friendly and the surroundings very modern and welcoming. As far as customer experience goes I don’t think you could do much better and I would certainly recommend Concept to others .

    Emily Stokoe
  • Professional quick and helpful- and the frames and glasses are varied and from some unusual designers

    Mart
  • I recently went to the new Concept Eye Clinic on Gosforth High Street and was very impressed! The premises is new and very high tech offering a wide range of the latest designer glasses. The team are friendly, approachable and extremely knowledgeable about the products and keen to help you wherever possible. I’ve booked in for my eye test in Theatre One – I can’t wait!!

    Rani Rehan
  • All the staff at concept are fantastic, they can’t do enough for you, always super helpful in helping you pick the perfect frame… or in my case frames! I have now a nice collection of 5 frames from concept. Wouldn’t go anywhere else.

    Sam Trotter
Concept Eye Clinic
Concept Eye Clinic
4.1
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Eleni Ntatova
Eleni Ntatova
16:44 15 Aug 22
I brought my gold chopard sunglasses in for them to fix before my holiday... and they very kindly tightened them for me. They were very friendly and kind I would recommend them!read more
Louise Southern
Louise Southern
10:36 09 Jun 22
Michelle gave great advice, and helped me choose some lovely frames, as... well as ensuring value for money with lenses. The whole team were very welcoming. I have had only positive experiences with Concept Eye clinic over the years, and their new studio is fab.read more
Grant Mitchell
Grant Mitchell
14:34 31 Mar 22
I have dealt with Sam and Ross at Tynemouth, and would like to say the... service I have received is exemplary! Nothing was too much trouble and I was fitted in at very short notice. These two members of staff are a credit to your business and I would have no hesitation in recommending this business, keep up the good work!read more
Clare Rutherford
Clare Rutherford
10:23 21 Dec 21
My first visit and I'll definitely be back! Thank you so very much to... Michelle for managing to fix my favourite Gucci frames! Excellent service and such a warm welcome from Michelle and Gabriel. Highly recommend this store.read more
Boulder Beach
Boulder Beach
07:46 28 Oct 21
Such a beautiful surgery, the state of the art equipment ensures your eyes... are ok, then beautiful frames to choose from in a relaxed and stylish environment. The staff are so knowledgable, helpful and patient, they helped me choose the most beautiful frames that worked with my prescription. My eye test was incredible, such amazing equipment. and lovely optician, I know my eyes are healthy and I have the best lenses for my eyes. Thanks to you all.read more
Thien Qui
Thien Qui
18:13 27 Oct 21
Courteous, friendly and the professional service, as always. Understanding... the needs of the service user and finding the best possible solution.read more
Luke Price
Luke Price
10:19 16 Oct 21
Courteous, friendly and the professional service, as always. Understanding... the needs of the service user and finding the best possible solution.read more
Weatherspoon C
Weatherspoon C
15:37 06 Oct 21
From start to finish my experience at concept was straightforward from... firstly booking my appointment, the eye examination to choosing the frames. The staff are so helpful from the moment you walk in and answer any queries you may have.read more
Rowan Battle
Rowan Battle
06:57 04 Oct 21
Very professional Service
Nicola Nicholson
Nicola Nicholson
18:35 04 Sep 21
I had excellent service at the Gosforth store. The gentleman who served me... was very attentive and helped me find the perfect glasses. I would highly recommend this store.read more
Thomas Hill
Thomas Hill
12:01 20 Aug 21
Silver service for sunglasses repair. Will 100% be returning in future
Harold Dobson
Harold Dobson
16:06 20 Feb 21
I've used the Concept Eye Clinic in Gosforth High Street for a fair number... of years. It provides a really first-class, quality service. The "front of house" staff (Rahil & Gabriel) are very friendly and provide excellent advice regarding the choice of lenses and frames.read more
maxine good
maxine good
19:16 16 Dec 20
Been here today for an eye test, staff are very proffessional efficient... and nice. Beautiful shop.read more
Jack Mitchell
Jack Mitchell
21:39 31 Aug 20
5 star service and the best technology available.
Gybe1132
Gybe1132
16:27 15 Feb 20
My optician friend (not local) said at 57yrs I should get an eye check if... buying specs off ebay. Latest kit, very professional, very slick and thorough eye examination which is worth paying for. Most refreshing was the complete absence of a hard sell to buy some vain glory frames that I would lose or break within a month. OK it’s glitzy for those who need that sort of thing but behind the front of shop is professionalism and competence. Will return when invited for my next follow upread more
Tim Parker
Tim Parker
06:19 14 Dec 19
A fabulous range of spectacles from the leading brands set out in the most... fabulous setting. The level of investment and knowledge is evident when you step door in this new clinic. If you want to experience the best this is the only place to go.read more
Peter Clark
Peter Clark
04:41 06 Dec 19
The level of care I have received from concept has always been nothing... other than exceptional. I attended the older clinic and Gosforth and more recently had my first appointment at their new flagship store. I was blown away when I went in from the fantastic decor to the broad range of high end glasses. The compliment this the level of detail that was provided from my eye examination unbelievable. What a fantastic set upread more
Ian K
Ian K
06:10 25 Nov 19
Stunning clinic recommended to me by a client. Visited for my eye... examination which was incredibly thorough. The clinic is designed to the highest spec and they held a fabulous range of glasses to choose from. Extremely impressed with the optometrist I seen Vik who spent a decent amount of time with me to ensure nothing was missed.read more
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